Refund policy

Refund & Return Policy

Zero Filter Online LLC (“Zero Filter Store”) sells water, refrigerator, faucet-mount, shower and air filters and accessories. This policy explains how returns and refunds work.

14-day return window

You have 14 days after you receive your item to request a return. This applies to all items, including items bought on sale. Gift cards are final sale and cannot be returned.

What can be returned

We accept returns of items that are:

  • Unopened and unused
  • In their original packaging
  • Accompanied by a receipt or proof of purchase (your order number is enough)

For hygiene and water-safety reasons, filters or cartridges that have been installed or used cannot be returned.

Damaged, defective or incorrect items are always covered. See “Damaged, defective or wrong items” below.

How to start a return

Email sales@zerofilterstore.com with your order number and the item(s) you want to return. Items sent back without first requesting a return will not be accepted.

Once your return request is approved, we’ll email you a prepaid return shipping label and instructions, including the address to send your package to.

Return shipping and fees

  • We pay for return shipping. You never pay return shipping on an approved return.
  • There is no restocking fee.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us at sales@zerofilterstore.com within 48 hours of delivery with your order number (and photos if possible). We’ll make it right with a replacement or a refund, and we cover any return shipping.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.

Refunds

After we receive and inspect your return, we’ll let you know whether your refund is approved. If it’s approved, the refund goes to your original payment method within 10 business days. Your bank or card issuer may need additional time to post it.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, contact us at sales@zerofilterstore.com.

Contact us

Zero Filter Online LLC (trade name: Zero Filter Online)
8 The Green, Ste 26536, Dover, DE 19901, United States
Phone: 775-306-6161
Email: sales@zerofilterstore.com