Shipping policy
Shipping Policy
At Zero Filter Store, we’re committed to getting your water filtration products to you quickly and safely.
Where we ship
We currently ship only to addresses within the United States.
Processing time
Most orders are processed and shipped within 1–2 business days after payment is confirmed. Business days exclude weekends and U.S. federal holidays.
All orders ship from US fulfillment centers. We process orders Monday through Friday. Orders placed after 2:00 PM EST on weekdays, or on weekends and holidays, are processed the next business day.
Shipping cost
Shipping within the United States is a flat rate of $9.95 per order. There is no minimum order requirement. The available shipping options are shown at checkout.
Carriers and delivery times
We ship via USPS, UPS and FedEx. Standard delivery usually takes 3–7 business days after your order ships. Delivery times are estimates and may vary because of carrier performance, weather or other unforeseen circumstances.
Tracking and delivery
Once your order ships, you’ll receive a confirmation email with tracking information. Use the link in that email to track your package. If your package is delayed or lost, contact us at sales@zerofilterstore.com with your order number.
We are not responsible for delivery errors caused by an incorrect shipping address. Please double-check your address at checkout.
Damages and issues
Please inspect your order when it arrives. If you receive a damaged, defective or incorrect item, contact us at sales@zerofilterstore.com within 48 hours of delivery. We’ll make it right with a replacement or a refund under our Refund Policy.
Non-shippable items
Some items that need special handling may not be eligible for standard shipping. If you have questions about a specific product, email us at sales@zerofilterstore.com before ordering.
Force majeure
Zero Filter Store is not liable for delays or non-delivery caused by events beyond our control, including natural disasters, carrier disruptions or labor strikes.
Questions?
Zero Filter Online LLC
8 The Green, Ste 26536, Dover, DE 19901, United States
Phone: 775-306-6161
Email: sales@zerofilterstore.com